Protecting Your Personal Information Is Our Priority

Introduction and Scope of This Policy

jom33 ("we", "our platform") is an online gambling service provider operating under international licensing. We provide online slot, live casino and sports betting services to users aged 21 and above in Malaysia.

This Privacy Policy explains how we collect, store, use and protect the personal information you provide when registering an account, using the platform or contacting our support team. It covers all activities you carry out through the jom33 website, including deposits, withdrawals, participation in games and communications with us.

This policy applies to all registered members, prospective members and website visitors. If you disagree with any part of this policy, please stop using our platform and contact us to delete your account.

Information We Collect

jom33 only collects information necessary to provide a safe, fair and responsible service. This information falls into two main categories:

Information you provide directly:

• Full name as stated on your MyKad or valid identification document
• Date of birth for age verification (members must be 21 years of age and above)
• Active email address for account communications
• Mobile phone number for two-factor verification and notifications
• E-wallet or banking account information for processing deposits and withdrawals
• Copy of identification document (MyKad) when required for KYC verification

Information collected automatically:

• IP address and general location data for security and fraud prevention purposes
• Device type, operating system and web browser version used
• Activity data on the platform including games played and session duration
• Cookies and similar tracking technologies to improve the user experience
• Transaction logs including records of deposits, withdrawals and betting history

Purpose of Using Personal Information

All information collected by jom33 is used solely for purposes related to the delivery of our services. Those purposes are:

• Identity and age verification for members in line with responsible gambling requirements
• Processing deposits and withdrawals using your chosen payment method
• Detection and prevention of fraud, money laundering and account security threats
• Providing effective customer support in Bahasa Melayu and English
• Sending notifications related to accounts, transactions and service updates
• Compliance with legal requirements and international licensing regulations
• Ongoing improvement of the platform, games and overall user experience

jom33 does not use your information to make automated decisions that significantly affect you without any human review. Every decision related to account suspension or restrictions will be reviewed by our team.

Sharing Information with Third Parties

jom33 does not sell members' personal information to any third party. However, in limited situations, we may need to share data with trusted parties to ensure our services function properly:

• Payment processors: Service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency processors receive only the information needed to verify and complete your transactions
• Technology providers: Technical partners who help operate the platform infrastructure, including server hosting and cybersecurity services, are subject to strict confidentiality agreements
• Relevant authorities: jom33 will disclose information when required by law, court order or to investigate suspected illegal activity
• Game software providers: Game studios that partner with us receive anonymised statistical data for game analysis purposes only

All third parties that receive jom33 members' personal information are bound by contractual agreements requiring them to maintain the confidentiality and security of that data to a standard consistent with our policy.

Data Retention Period

jom33 retains members' personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally:

• Active account information is retained throughout the period your account remains active and in use
• Financial transaction records are retained for at least seven years for compliance and audit purposes
• Security activity logs are retained for a sufficient period for investigation if required
• After an account is closed, personal information not required for legal compliance will be deleted within a reasonable period

Technical Security Measures

The security of member data is a responsibility we take very seriously. jom33 implements multiple layers of technical and procedural protection to ensure your personal information remains secure at all times:

• Encryption of data in transit using TLS/SSL protocols with 256-bit keys
• Encryption of data stored on servers using recognised industry standards
• Two-factor authentication (2FA) system to protect member accounts from unauthorised access
• Strict internal access controls — only authorised personnel may access member data
• Continuous security monitoring and regular penetration testing by independent security experts
• Active intrusion detection systems monitoring for any suspicious activity

While we take all reasonable measures, no system can be guaranteed 100% secure against cyber threats. If you suspect your account has been compromised, please contact us immediately via 24/7 live support.

Use of Cookies and Tracking Technologies

jom33 uses cookies and similar technologies to improve the user experience, maintain session security and understand platform usage patterns. The cookies we use fall into the following categories:

• Essential cookies: Required for basic platform functions such as login session management and security. These cookies cannot be disabled
• Performance cookies: Collect information about how you use the platform to help us improve our services
• Functional cookies: Remember your preferences such as language and display settings for a more personalised experience

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

International Data Transfers

As jom33 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that:

• Data transfers are carried out only to destinations with comparable data protection standards
• Appropriate data transfer agreements are in place with all overseas recipients
• All overseas data processors are subject to the same confidentiality and security obligations that we impose on ourselves

Changes to This Privacy Policy

jom33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology developments. Whenever material changes are made:

• The "Updated" date at the top of this document will be revised
• Registered members will be notified via email or notifications on the platform
• Significant changes will be given a reasonable notice period before taking effect

Continued use of the jom33 platform after the policy is updated indicates your acceptance of the amended terms. We encourage you to review this page periodically to ensure you stay informed.